Training Courses

Course Descriptions

ADULT LEARNING STYLES

Because learning is a lifelong process, it is important for adult workers to understand their preferred learning styles in order for them to make the most out of learning opportunities in the workplace. This module will explore the various dimensions of adult learning styles and will guide participants in identifying their own in the context of large and small group discussion.

BASIC SUPERVISION

Proper training for new, front-line supervisors is essential. Without the basic skills of supervision, this new role often results in chaos for supervisors, employees, and the organization. This course will help new supervisors, and active supervisors looking for a refresher, develop skills to direct individuals and organizational work.

BUILDING EFFECTIVE TEAMS

Planning, goal setting, problem resolution and performance improvement are the hallmarks of consistently successful organizations. Transforming conventional work groups into productive teams requires an effective team. To create such a winning team it is important to maintain an environment that encourages open communication, trust, commitment, patience and honesty. Participants will learn how to facilitate consensus decision making and process information gathered from team members to work toward common goals.

COACHING A WINNING TEAM

Helping employees become their best is one of the most satisfying aspects of a manager's job. This workshop teaches managers the four functions of coaching (counseling, mentoring, tutoring and confronting) and helps them understand a real-world model of coaching to enhance employee performance. Managers also receive specific feedback on their coaching performance.

CONDUCTING EFFECTIVE PERFORMANCE APPRAISALS

If conducted properly, ongoing performance appraisals can boost productivity and morale, decrease turnover and absenteeism, and improve work quality and job satisfaction. In this session, participants will learn the best ways to give feedback, analyze and document individual performance, involve employees in the appraisal process and handle difficult appraisals.

CONFLICT RESOLUTION

Conflicts are a common and inevitable part of business life because individuals have different backgrounds and competing goals. Participants will identify the causes of conflict and its possible outcomes and learn how they can most successfully resolve conflict within the organization.

CUSTOMER SERVICE EXCELLENCE

Excellence is a perception of the customer. Quality service will give you the competitive advantage, and providing better, faster service is what keeps customers coming back. In this session, participants will learn to manage customer service, develop service-oriented employees and create a customer-friendly system to meet and exceed expectations of internal and external customers.

DEALING WITH DIFFICULT PEOPLE

Deal effectively with difficult people by understanding what makes them act the way they do. Participants will learn specific techniques for handling each difficult personality type and learn strategies for meeting the challenges of dealing with difficult people. Conflicts and differences can be resolved positively if the techniques and tips discussed in this seminar are implemented.

DELEGATION INTEGRATION

Delegation is one of the most powerful tools available to a manager because it frees up time while giving employees the opportunity to take on more challenging tasks. Participants will explore what should and should not be delegated, to whom it should be delegated and how to follow up to ensure success.

EFFECTIVE LEADERSHIP

Strong leadership is what drives organizations toward future success. A culture that fosters the development of an effective leadership mindset begins at the executive level and permeates through the entire organization, reinforcing frequent and consistent communication and feedback. Participants will develop a personal leadership style that fits them and their work environment by learning the various leadership styles and techniques and determining the effectiveness of each style in achieving organizational goals.

EFFECTIVE TIME MANAGEMENT

If you are doing more and enjoying it less, it is time to get out of the trap and back to productive management. Everyone has an equal supply of time, but how that time is used is the vital factor in increasing productivity. Participants will learn practical techniques for controlling time and making it a manageable resource, as well as how to analyze how their time is spent, how to prioritize activities and how to increase productivity by delegating tasks.

LEADERSHIP & MOTIVATION

Understanding motivation requires an understanding of human needs. Participants will identify their own personal motivators and explore techniques to motivate others. The course facilitator will discuss motivational myths and ways that organizations kill motivation. Participants will work through real-life scenarios through interactive case study discussions.

LEADERSHIP SKILLS FOR WOMEN

The art of leadership comes from experience and a commitment to learning and listening. This course helps participants understand and develop the leadership skills required for business success. Participants will learn about communication styles, team building and differences between male and female leadership styles. Leadership Skills for Women is especially designed around the needs of women and will allow participants to develop the skills that every confident leader needs.

MANAGING CHANGE

Today’s competitive environment demands change–but most people are not comfortable with it. Participants will learn a methodology for managing change on an individual, departmental and organizational level, and learn why managing change is no longer an option–it is a survival skill. In this session, participants recognize the factors that make change difficult in organizations. In addition, participants learn how resistance to change can be overcome using effective managerial skills.

MEDIA MANAGEMENT

A workshop to provide participants with concise rules in dealing with the media and to improve their comfort level in handling the media. Role plays of real-world scenarios are videotaped and discussed. This workshop prepares participants to anticipate problems and questions the media will ask and provides private and public sector managers the skills necessary to succeed when the questions tough.

MEETING MANAGEMENT SKILLS

Consensus decision-making based on team interaction is central to employee involvement. Participants will focus on how to solicit and discuss input from subordinates. The course emphasizes conducting efficient and effective meetings.

MULTI-GENERATIONAL WORKFORCE

Participants will discuss ways to overcome diversity obstacles in the workplace, and the struggles people of different generations experience when operating in the same work environment. Among the four working generations we interact with today (Boomers, Gen X, Gen Y, Gen Z, and Millennials), there exists differences but also many similarities that are often overlooked. These different generational dividers exist within all organizations, and it is important to not only recognize the differences but proactively manage these relationships to ensure happy and satisfied internal customers.

POSITIVE & PROGRESSIVE DISCIPLINE - NOT PUNISHMENT

An important part of a manager’s authority involves disciplining employees. Effective managers must be able to discipline others in an appropriate and positive manner. Participants will discuss the barriers to discipline and learn techniques to improve their disciplinary efforts.

PRESENTATION SKILLS WORKSHOP

This program examines the keys of successful presentations and allows hands-on practice in a group setting for maximum learning impact. Participants will explore the common sources of speaker anxiety and learn how to prepare and practice to make a good impression with each speaking opportunity.

PROBLEM SOLVING & DECISION MAKING

Repetitive problems consume large amounts of financial and human resources. How an organization addresses problems can mean the difference between finding permanent solutions and suffering future headaches. The course presents a systemic approach to problem solving building upon consensus decision-making techniques. Participants will work to solve problems in the session.

PROFESSIONAL TELEPHONE SKILLS

The way employees handle every single phone call determines whether an organization gains or loses business. Participants will learn professional telephone etiquette, including creating rapport with callers, taking messages properly, screening calls and dealing with complaints and questions.

PROJECTING A PROFESSIONAL IMAGE

Dressing for success is dependent upon an understanding of organizational culture. Participants will discuss their particular cultures to determine what is professional or unprofessional in their work environments and receive tips to promote individual improvement. This course will provide strategies to dress for appropriate impact in all situations, and teaches participants to create a positive and lasting impression.

SELECTION & INTERVIEWING TECHNIQUES

One of the most important decisions an employer can make is the selection of new employees. Consequently, the more you learn about the applicant during the selection process, the more informed and reliable the hiring decision will be. Participants will learn a six-step hiring process designed to select the best employees. The course will cover legal selection questions, reference checks and interviewing questions. Effective interviewing probes and directive and nondirective techniques are included.

SEXUAL HARRASMENT AWARENESS

Public awareness of sexual harassment has increased; however, many organizations are still not properly equipped to deal with the issue. The purpose of this workshop is to explore the very real dangers of sexual harassment and learn how an organization can best be prepared to deal with it. Participants will review behaviors considered sexual harassment, discuss actual cases and learn to investigate complaints fairly and confidently.

STRESS MANAGEMENT: A BALANCING ACT

Individuals faced with highly complex or changing work environments usually suffer from stress. Moreover, stress often hinders effective performance and this affects people on both a personal and professional level. Participants identify the sources of stress and develop techniques to begin to feel better and increase peak performance. This course provides practical, effective tools to avoid, reduce, and manage stress.

SUCCESSFUL NEGOTIATION

Managers often face different perspectives and conflicting goals that arise from personal, interdepartmental, corporate and vendor relationships. The resolution of these situations often requires negotiations between parties. Participants will learn the principles of negotiating and develop specific approaches for typical situations.

THE ART OF COMMUNICATION

Participants will examine why communication is critical to individual and organizational success, as well as understand the communication process. The course explores barriers to effective communication and the importance of gathering and giving feedback, with special a special emphasis placed on effective listening skills.

TRAIN THE TRAINER WORKSHOP

This workshop provides specific techniques to improve one’s ability to make a group presentation. The course helps “non-trainers” who, as part of their jobs, are required to train or to make presentations.

UNDERSTANDING SELF & OTHERS

To be most effective in the work environment, employees must understand themselves and others better. Participants complete behavioral instruments that identify personality strengths and weaknesses. This course explores techniques for adapting a behavioral style to deal with superiors, peers, subordinates and clients.

VALUING DIVERSITY

Today’s managers face an increasingly diverse workforce with more women, minorities and immigrants. While diversity can be a rich source of new perspectives and novel approaches to old problems, it also presents challenges to employees. Participants will address issues related to understanding and capitalizing on diversity.